The 'Refund Paradox'
A generous refund policy often leads to higher booking confidence. However, manual processing is an accounting nightmare. Odybook automates the calculation based on your 'Cancellation Policy' settings (e.g., 100% refund if within 48h).
Partial Refunds for Service Failures
If the museum was closed but you still provided the walking portion of the tour, a partial refund is the best way to avoid a negative review. Use the 'Custom Amount' refund option in the booking details.
Dispute Prevention
Every refund processed through the system is immediately communicated to Stripe, which helps lower your 'Dispute Ratio'—a key metric for card processing health.