The Danger of 'Double-Entry'
Every offline sale that isn't recorded is a potential overbooking on Viator or your website. The 'Quick Add' feature in the Dashboard is designed for 30-second entries during phone calls.
Capturing Customer Data
Even for walk-ins, always capture the email and phone number. This ensures they receive the automated 'After-Tour Review' request, which is vital for your SEO and TripAdvisor ranking.
Payment Processing for Offline Sales
You can 'Send Payment Link' directly from the manual entry screen, allowing walk-in guests to pay securely on their own device via Apple Pay or Card.